Shipping & Returns

WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO NOT SHIP TO P.O BOXES. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION. 

1. How long is processing, shipping, and handling?
 Processing takes 1-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.)

 Express Shipping Orders are 2 to 3 Business Days. 

Regular Shipping Orders are 3-7 Business Days.

2. When will I receive my tracking number?
You will receive your tracking number when your order is finished processing, shipping activity will become available after 24hrs. Your tracking number will be sent to your to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at josithedonco@gmail.com

3. Can I make changes to my order?
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.

4. Why can't I choose a texture for my order?

Please leave a note with which texture you will like your hair to be. If you are purchasing 2 wigs for example please make sure you let us know in the notes which wig belongs to which texture!

Ex:

13x4 Transparent 30" Wig Deep Wave

13x6 HD 18' Wig Straight

NO REFUNDS will be issued.

ALL SALES ARE FINAL. 

Contact Us - info@Josithedon.com

We will get back to you within 1 business day.